Refund policy

Do you accept returns or exchanges?

If your item arrives damaged (broken glass), we will happily offer a refund. See below for full details. We do not offer exchanges or refunds for any other reason.

What if my order arrives broken or damaged?

If this happens, we've got you covered. Please email us a photo of the following within 24 hours of the delivered date:

1. a photo of the damaged item up close
2. a photo of the box, showing all packaging used to protect the item
3. a photo of the shipping label on the box

Please send your detailed email to info@innoxiacandleco.com